Question 1

How often do I need to service my air conditioner?

Accepted Answer

It is crucial to service and clean your air conditioner at least once a year. This will ensure longevity of your air conditioner and remove any mould or dirt that has built up on the filter providing you with fresher and cleaner air.

Question 2

Can I replace just my outdoor unit or just my indoor unit?

Accepted Answer

No, you have to replace both as they need to communicate with each other & new models can’t communicate with an older model or one brand of indoor unit can’t communicate with a different brand of the outdoor unit.

Question 3

How can I save energy when using my air conditioner?

Accepted Answer

The following tips will ensure your air con is both comfortable and economical all year round:
During hot weather, turn your air conditioner on early rather than working it harder once your home warms up.
Adjust the louvres on split system air conditioners so they disperse air downwards when heating and upwards when cooling.
Clean the air filter regularly.
Check the energy star labels on your air conditioner –the more stars, the more energy efficient.

Question 4

How often should I clean my filter?

Accepted Answer

In normal domestic situations twice a year is best at the start of summer and again at the start of winter. In a commercial situation once every month.

Question 5

Can I switch my air conditioner off at the power point or at the fuse box?

Accepted Answer

It is OK to turn the power off, especially if you are away for long periods. Most units have a low wattage crankcase heater that keeps the compressor warm. If the compressor is cold, damage will occur at start-up If you turn off your air conditioner it must be turned on at least 12 hours before use.

Question 6

I have a ducted air conditioner and the air only comes out in part of the house?

Accepted Answer

Ducted systems can be designed so that only parts of the house (zones) can be air conditioned at a time. Check that the zone switch is turned on.

Question 7

My air conditioner doesn't seem to be heating/cooling?

Accepted Answer

Check that you have changed your air conditioner from summer mode (which is a snowflake symbol) to winter mode (which is a sun symbol).

Question 8

During the heating cycle a white mist is expelled from the outdoor fans?

Accepted Answer

During winter, most air conditioners defrost when the outdoor temperature is below 6C. This mist is normal, it is only warm water vapour being expelled. You can expect condensation to be running from the outdoor unit while in heat mode.

Question 9

I turn my air conditioner on in winter and nothing happens?

Accepted Answer

In winter mode when you turn your air con on nothing will happen for approximately 3 minutes as the outdoor unit needs to warm up before there is any airflow so that the airflow is warm not at the outdoor temperature.

Question 10

What to look for in an air conditioner?

Accepted Answer

Get the right size air conditioner for your home or work place – Ensure you choose the right air conditioner for your individual needs.

Professional installation – Installation should be neat and tidy with quality products to ensure the efficiency of the unit.

Noise level considerations – Noise level should be minimal so that the indoor and outdoor unit doesn’t disturb anyone.

Energy efficiency – Ensure you choose the most energy efficient air conditioner for your individual needs.

Certified operation in extremes – A Daikin air conditioner is certified to operate when temperatures soar as high as 46C (cooling) or fall as low as minus 10C (heating).

Every home is different, and the right air conditioner will depend on many factors, such as room orientation, window size and ceiling insulation to name a few.  It’s an important decision to get right, as an air conditioner that’s too small won’t adequately heat or cool your home, but one that’s too large will be inefficient and expensive to run.  ACSIS has the knowledge, skills and experience to help you make the right choice.

An air conditioner is a significant investment, so reliability is a key concern.  The air conditioners we supply are built to a high quality, with strict quality control standards and come with a 5-year warranty on parts and labour when installed by our team of airconditioning experts.

Question 11

Can I change my evaporative unit to a reverse cycle air conditioner?

Accepted Answer

To change your evaporative unit to a ducted reverse cycle air conditioner you will need to replace everything for the following reasons:
The duct used on evaporative systems is larger than reverse cycle systems because an evaporative system relies on larger airflow to cool you like a fan. Reverse cycle air conditioning is temperature controlled so uses less air flow so you don’t feel the air blowing on you.
The outlets used on evaporative systems are larger and placed at the entrance to rooms so the air is drawn out the windows. Reverse cycle outlets are smaller and placed near the windows as this is the heat source and the airflow is sucked back through the room to the return air grille which is usually located in a hallway.
If the evaporative outlets are left in the original location, at the entrance to the room, you will find the rooms won’t heat/cool effectively as the air isn’t being drawn through the room, it is being drawn straight out the door to the return air grille.
A reverse cycle air conditioner is an extremely worthwhile investment but can be an expensive waste of money if it isn’t installed to work effectively.

Question 12

What's the difference between refrigerated cooling and evaporative cooling?

Accepted Answer

A refrigerated cooling system uses the air already in the room, cools it and blows it around the room. For best effect and efficiency, the area it is cooling should be closed off from outside. It is a great option on hot days as the heat of the air outside is kept outside.

An evaporative system takes the warm outside air, filters it and blows it over water-soaked pads, cooling the air, then out into the home or office. This provides fresh, clean, cool air to make you comfortable. For best effect and efficiency the room should have an open door or window to allow the flow of fresh air.

Due to the range of cooling options and system strengths it is best to ask our specialists for further details.

Question 13

Can I service/install an air conditioning system myself?

Accepted Answer

No – not unless you are a licensed plumber, electrician or both, depending on the system you have. The manufacturer warranties for all HVAC systems are only issued with compliance certificates from Licensed personnel.

All technicians at SEQ AC Power are electrically licenced in Queensland.

Question 14

How quickly will you arrive?

Accepted Answer

Generally, we respond within 1-2 business days of placing a call. However, if you have a preferred time, we can schedule a date & time that suits you. Call us now via our "Contact Us" page.

Question 15

What is included in an air conditioner service?

Accepted Answer

Depending on the type of heating & cooling system you have. In general, our certified service technician will run through a full comprehensive checklist to ensure there are no signs of leakage, problems with electrical connections etc Then we will clean your filters / unit thoroughly from inside out.

Question 16

Should my HVAC system be replaced or repaired?

Accepted Answer

In most cases, if you have an HVAC system over 10 years old, it’s much cheaper to replace than repair. Reasons been that an aged unit will likely require repairs more often than new ones.

Air conditioners typically have a lifespan of 10 – 15 years. So, if your air conditioner is faulty and over 10 years, it’s advisable to replace the unit with a new one. Aged units are less efficient and will significantly increase your power bills.

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